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Shipping & Returns

Unless agreed to the opposite, delivery shall be made to the address provided by Customer. ACT delivers according to standard industry practice. ACT determines the way of transport and means of transport, unless specific form of transportation has been requested by Customer and Customer bears the respective additional costs.
Delivery dates are not binding. In the event of non-availability of any Product so ordered by Customer, ACT agrees to immediately inform Customer of such non-availability and shall immediately reimburse the respective purchase price if payment has already been made by Customer
In the event delivery cannot be accomplished due to reasons in Customer’s sphere, such as in the event the Product fits not through the Customer’s entry, house entry, staircase and/or in the event Customer’s no show at the respective place of delivery provided by Customer despite confirmation of the date of delivery has been provided to Customer in reasonable advance, Customer shall be responsible for the payment of the in vain delivery.
Payment in connection with orders made via Internet shall be made by credit card only. Delivery costs in respect of orders made via Internet shall be:

  • Within Germany: € 3,00. Upon an order value of € 30,00 delivery within Germany shall be made free of delivery costs.
  • To EU countries and Switzerland: € 6,00.
  • To other countries: € 25,00.

 The Optimal Media Production GmbH in Röbel/Müritz is commissioned and authorised by ACT Music+Vision GmbH+Co.KG to arrange encashment and shipping.